JC165

I have ice building up on my fridge's inner rear wall?

1. Inner fan is faulty — check the fan is operational.
2. Unit defrost cycle is not working.
3. Temperature is set too low and the unit has minimal usage. E.g. the fridge is set at 0°C–2°C and isn't opened/used for extended periods — ice may slowly build up on the evaporator. Over time this ice block will grow and cause operational issues. This will require the fridge to be shut down to allow the ice to melt. As the unit defrosts, excess water may be released from the drain, so we recommend placing towels around the base of the fridge to prevent water damage to floors/skirting etc.

I have water coming out from inside the fridge?

A few things can cause this to happen.

1. The unit is not level, and the evaporator water is not travelling to the drain properly. It is fine to have the 'front' of the fridge higher than the rear, so try extending the 2 × front feet a little.
2. The drain tube may be blocked or frozen. The condensation drain is located behind the rear wall inside the fridge and is accessible by removing the outer rear cover. A small pipe will be visible running from the fridge to the evaporation tray — check this pipe for any obstructions/blockages. To check if it's frozen over, you need to remove the inside rear wall, which means fully emptying the fridge, removing the shelves and runners (the long sections that hold the shelves), and removing the inner rear wall.

I have water/fog forming on the outside of the glass door?

In 65–75% humidity or more, these units will start to form 'fog' and then 'water' on the outside of the glass door. This is normal in glass-door fridge operation and cannot be controlled.

JC165 units have 'Double Layered LOW-E' glass, which allows them to be much more resilient to condensation forming, whereas normal glass would condensate at around 50% humidity.

My LED light has stopped working?

LED lights generally last upwards of 100,000 hours, meaning in 99% of cases where a light is not working, the transformer will be at fault. In rare cases a wiring issue, rodent damage or a failed LED light can also cause issues.

The temperature display is fluctuating up and down?

1. LED controller: The numbers on the LED display will cycle up and down. Fridges 'cycle' on and off to help protect the compressor, defrost ice and keep set temperatures stable. Our units have a 'variance' of 4°C in the cycle, i.e. if the fridge is set at 2°C, the compressor will shut OFF at 2°C, then switch ON at 6°C as the air in the fridge naturally warms back up — this is the 4°C variance the display is fluctuating within.
2. Defrost: The defrost cycle programmed into the unit (to remove ice from the evaporator) is governed by the total run time of the compressor, then by a total stop time. JC units have a combined 6-hour run time before up to a 35-minute defrost cycle; during this defrost cycle the display may reach 10°C–12°C. This cycle will not affect the temperature of your drinks. Defrost is a very important part of the fridge's operation.
3. Ice up: If you notice really unstable temperature and fluctuations, please check the INNER rear wall and see if you can see any buildup of ice. If ice has built up, defrost the unit for a minimum of 12 hours, restart and monitor.

My door handle has come loose?

To tighten the door handle:

1. Open the door.
2. Remove the black door seal from the inside of the door, where the handle attaches — do this by firmly pinching and pulling away slowly.
3. Tighten the handle screws and replace the seal (push in tight).

The door on my fridge has dropped and sits uneven?

Over time, and with heavier than normal domestic use, the door can eventually 'drop' due to hinge movement. The door is fully adjustable with this hinge, so it can be fixed. To access the bottom hinge, it's best to empty the fridge and place it on its back, as you need to access under the unit to remove the lower grill. Take care, as the self-closing system of the door will exert pressure on the hinge. Slightly loosen the screws in order to reposition the door by adjusting the hinge. Do not fully remove the screws mounting the hinge.

My fridge isn't cooling or won't fully cool?

1. Fan not working. Visually check the interior fans are operating. Check the rear fan is operating — this can be done visually by removing the rear cover, or by holding a hand or tissue in front of the lower grill to check airflow. The rear fan will only operate when the snowflake icon is illuminated or indicated.
2. Check for error codes on the display screen.
3. Unit is in sunlight. No glass-door fridge can be exposed to direct sunlight at any point — this can overwork the compressor, prevent proper cooling and dramatically shorten the life of your fridge.
4. Refrigerant system failure — this will generally require a technician to diagnose.

My fridge is making abnormal noise?

1. Fan failure — check the inner and rear fans for operation and obstruction. A worn bearing or obstruction may cause severe noise issues.
2. The main compressor — if faulty, it will make a constant rattling/clunking sound.
3. A screw may have come loose somewhere inside or at the rear of the fridge — this can make a vibrating sound during the cooling cycle.

Resources

• JC165D Manual 2016
• JC165 Manual 2020
• JC165 Manual 2018