I Have Ice Building Up On My Inner Rear Wall?

1. Check if the evaporator fan is working correctly - located inside the fridge on the inner rear wall and should spin 24/7. 

2. Unit defrost cycle is not working.

3. Temperature is set too low, and unit has minimal usage. EG. The Fridge is set at 0-2°C and isn't opened/used for extended periods, ice may slowly build up on the evaporator. Over time this ice block will grow and cause operational issues. This will require the fridge to be shut down to allow the ice to melt. As the unit defrosts, excess water may be released from the drain, we recommend placing towels around the base of the fridge to prevent water damage to floors/skirts etc.


I Have Water Coming Out From Inside The Fridge?

1. The fridge is not level, and the evaporator water is not travelling to the drain properly. It is okay to have the front of the fridge higher than rear to assist with water draining and doors closing - it may be worth extending the front feet, cleaning up the water and monitoring the fridge to see if it resolves the issue. 

2. The drain tube may be blocked or Frozen. The condensation drain is located behind the inner rear wall inside the fridge and is accessible by removing the outer rear cover. A small pipe will be visible running from the fridge to the evaporation tray, Check this pipe for any obstructions/blockages. To check if it's frozen over you need to remove the inside rear wall, which means you need to fully empty the fridge, remove shelves and runners (long sections that hold shelves) and remove the inner rear wall.


My LED Light Has Stopped Working?

LED lights generally last upwards of 100,000 hours, meaning in 99% of cases where a light is not working, the transformer will be at fault. In rare cases a wiring issue, rodent damage or a failed LED light can also cause issues.


My Display Is Fluctuating Up And Down?

1. Open door.
2. Remove the black door seal from the inside of the door, where the handle attaches, do this by firmly pinching and pulling away, slowly.
3. Tighten the screws holding the handle in place and then push the seal back into place. (push in tight)


The Door On My Fridge Has Dropped And Sits Uneven?

Over time and with heavier than normal domestic use, the door can eventually 'drop' due to hinge movement. The door is fully adjustable with this hinge so it can be fixed. To access the bottom hinge, the fridge is best to be emptied and placed on its back, as you need to access under the unit to remove the lower grill. Take care as the self-closing system of the door will exert pressure on the hinge, slightly loosen the screws in order to reposition the door by adjusting hinge. Do not fully remove the screws mounting the hinge.

If you are unsure, please contact us for assistance with adjusting the door.


My Fridge Isn't Cooling Or Won't Fully Cool?

1. Fan not working.
Visually check if the evaporator fan is working, located inside the fridge on the inner rear wall - this should spin 24/7.
Check if the condenser fan is operating, this can be done visually by removing the rear cover on the back of the fridge, or by holding a hand or tissue in front of the lower grille, under the fridges doors to check airflow. The rear fan will only operate when the snowflake icon is illuminated on the digital controller.

2. Check for error codes on the digital controller - see controller information above.

3.  Unit is in sunlight, no glass door fridge can be exposed to direct sunlight at any point, this can overwork the compressor, prevent proper cooling and dramatically shorten the life of your fridge - additionally, direct sunlight will void the warranty.

4. Refrigerant system failure, this will generally require a technician to diagnose.


My Fridge Has All Of A Sudden Become Noisy?

1. Fan Failure, check inner and rear fans for operation and obstruction. A worn bearing or obstruction may cause severe noise issues.

2. The main compressor, if faulty, may make a constant rattling/clunking sound.

3. A screw may have come loose somewhere inside or at rear of fridge, this can make a vibrating sound during the cooling cycle.

4. Check that the fridge is level, the fridge will have adjustable feet underneath that you can use to level it out - if the fridge is not level it can cause the fans to sit slightly off, which can cause excess noise from the fans.